Meelz’s User Terms and Conditions

These Terms and Conditions regulate the relationship between you and Meelz Tech Ltd. and cover your use and access to the Platform. By accessing and using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, as amended from time to time. If you do not agree with these Terms and Conditions, you must stop using or accessing the Platform immediately. If you are using the Platform on behalf of a third party, you warrant that you are authorized and have the authority to bind that third party to these Terms and Conditions.

1.                  Definitions

1.1             The following terms are used throughout these Terms and Conditions and have specific meanings.

a.        Account” means the account that Users are required to create through the Platform to use the Platform Services;

b.        Agreement” and “Terms and Conditions” collectively mean all of the terms, conditions and notices contained or referenced in this document (as amended from time to time) and all other Meelz rules, policies available on the Platform (including, but not limited to, the Privacy Policy, guidelines and procedures that may be published from time to time on the Platform);

c.         Chef” means a person who may have a formal culinary training and who offers and provides his or her Chef Services to Customers through the Platform;

d.        Chef’s Profile” means any Chef related profile made available on (or through) the Platform. A Chef Profile may include the relevant Chef Services, name, photos, videos, personal summary, years of experience, employment history of Chefs and any other information that Meelz may decide to post from time to time;

e.        Chef Services” means the services provided by a Chef as listed in the Chef’s Profile on the Platform, including without limitation, the provision of menu items, meal kits, masterclasses and chef’s tables;

f.          Confirmation Order” means any and all written or electronically transmitted confirmation orders sent by Meelz to the Customers and which may include, if applicable, without limitation, the description of the Product, delivery date and time, event date, time and location, Purchase Price, quantity, reference number and any special conditions;

g.        Content” means any content submitted, generated, featured, displayed through the Platform, including but not limited to, any User Profile, Product description, text, information, correspondence, graphics, software, applications, video recordings, audio recordings, sounds, logos, photos, designs, features, and other materials that are available on the Platform. Content includes, without limitation, User Content and Meelz’s Content;

h.        Customer” means a person or company that contacts or engages to purchase and/or purchases a Product from a Vendor and/or a Chef using the Platform Services;

i.          Delivery Agent” means any delivery company that partners with Meelz for the purpose of delivery of Products to Customers;

j.          Meelz”, “we” and “us” collectively mean Meelz Tech Ltd.;

k.         Meelz’s Content” means any content (including but not limited to, the name, trademark, and logo of Meelz; all information about Meelz and its employees; any text, correspondence, photographs, graphics, applications; any video recordings, audio recordings, sounds, blog content, designs, features, and other materials) generated by and/or belonging to Meelz;

l.          Partners” means Chefs, Vendors, Delivery Agents and all service providers that work with Chefs and Vendors in relation to Products (including, without limitation, restaurants, kitchens, Product manufacturers, suppliers and fulfilment centres) collectively;

m.       Partner Services” means any service provided by a Partner in relation to a Product;

n.        Platform” means any online tool provided, processed and/or maintained by Meelz (including, but not limited to, all subpages and subdomains, all content, Platform Services and products available at or through Meelz’s website located at www.meelz.me and/or its mobile application, and/or any other related domain offering access to, or facilitating the provision of, the Platform Services);

o.        Platform Services” means the online and/or offline services provided by Meelz for the provision and use of the technology that Meelz has developed to facilitate the sale and purchase of the Products;

p.        Privacy Policy” means Meelz’s privacy practices in relation to the use of the Platform which is available at www.meelz.me/privacypolicy;

q.        Products” means any and all items and/or services that can be purchased by Customers using the Platform Services. A Product may be a menu item, a meal kit, an e-store item, a masterclass and/or a chef’s table;

r.         Purchase Price” means the total price of a Product (including any applicable VAT and delivery charge) payable by Customer as set out in a Confirmation Order;

s.         Third Party Content” means any content that belongs to or originates from parties other than Meelz and Users;

t.         User”, “you” and “your” collectively mean the person, company, or organization that has visited or is using the Platform and/or the Platform Service;

u.        User Content” means any content, written or otherwise, created, submitted, generated, featured, displayed through the Platform (including but not limited to, any User rating or review, User profile, text, correspondence, photographs and videos) by the Users while using the Platform;

v.         User Profile” means a personalized profile created by Users on the Platform which includes information (including username, name, profile picture, if any) publicly accessible on the Platform. User Profile includes, without limitation, Chef Profile;

w.       Vendor” means any merchant company that contacts or engages to sell and/or sells its Products to Customers through the Platform Services;

x.         Vendor Services” means any services provided by the Vendor in relation to its Products as may be described in the Vendor’s Terms and Conditions;

y.         Vendor’s Terms and Conditions” means any terms and conditions of a Vendor that apply to the arrangement between a Vendor and a Customer in relation to the Vendor’s Products;

z.         Wallet” means a feature available on the Platform giving an indication of any referral and refund amount that may be payable to the Customer from time to time.

2.                  Platform Services

2.1              Meelz is a Chef powered online marketplace that facilitates the purchase of Products and Partner Services by Customers through the Platform. Platform provides access to a community of Chefs and Vendors carefully selected by Meelz and enables Customers to engage Chef Services, Vendor Services and other Partner Services through the Platform.

 

2.2              By using the Platform, Customers, among other things, will be able to avail of the following Platform Services:

 

a.        Place orders for Products and Partner Services;

b.        Review their current and previous order transactions;

c.         Pay for their purchases; and

d.        Easy interaction with Meelz (such as online chat and customer contact services).

 

2.3              Meelz provides Customers with its Platform Services free of charge. Meelz may however charge a fee to the Partners in relation to each Product purchased through the Platform.

 

2.4              Meelz may provide Customers with offers and benefits from time to time, such as discounts, pre-access to certain Products, vouchers, or sales promotions. What offers and benefits a Customer may receive will be based on such Customer’s previous actions such as number of purchases, purchase amounts, or usage of Platform Services. Any such offers and benefits may be modified or discontinued by Meelz at any time without prior notice.

 

2.5              The Platform Services are not intended for Users that are under the age of 18. The Platform Services are intended for Users that are resident in Dubai, the United Arab Emirates (“UAE”). At this time, we do not accept orders from Users outside Dubai. As such, by placing an order through our Platform, you represent and warrant that you: (i) are legally capable of entering into this Agreement; (ii) are at least 18 years old (if you are an individual); and (iii) are a resident of Dubai. Any registration by, use of, or access to, the Platform Services by any person under 18 is unauthorized, unlicensed and in violation of these Terms and Conditions. 

2.6              Customers understand and agree that Partners are not the employees or the agents of Meelz and that Meelz acts as an intermediary between Customers and Partners. Meelz does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control any Partner Services or equipment or ingredients used by Partners or Customers in the provision of Partner Services. Meelz’s responsibilities are limited to: (i) providing technical access to the Platform and Platform Services and (ii) facilitating payments made by Customers to the Partners.

3.                  Changes to the Terms and Conditions

3.1              You agree that Meelz may amend this Agreement from time to time, and in Meelz’s sole discretion. Although Meelz will use its best endeavours to notify you of any amendment to this Agreement, Meelz will not be required to provide you with prior notification of such amendments or changes to this Agreement.

 

3.2              Upon any amendment or change to this Agreement, Meelz will publish the amended Agreement on the dedicated link available at the Platform. Your continued use of the Platform and/or the Platform Service after the publication date of a revised version of this Agreement constitutes your acceptance of its terms.

 

3.3              You agree and undertake to review our Terms and Conditions each time you visit our Platform and/or prior to each use of the Platform Services. If you do not agree to our Terms and Conditions, as updated from time to time, you undertake to cease using our Platform and/or Platform Services immediately.

4.                  Eligibility and Account Registration

4.1              Users are required to create a personalized Account with Meelz by using their name, mobile number and email address. Alternatively, Users can also create an Account using their existing Facebook or Google accounts. Each Account should have a unique username and a password.

 

4.2              If the User is a company, additional information and documents may be required to complete the Account registration which include, without limitation, a valid and current dated business/trade license, company address, details of the authorized person and tax registration number (if applicable).

 

4.3              Users will be required to verify their mobile number and email address by a one-time password (OTP) in order to register an Account.

 

4.4              Once an Account is created, Users will be required to be logged into their Account and provide the following information before they can place their first order through the Platform:

 

a.        Delivery address (country, city, area, street, building, landmark, flat number);

b.        Billing address (country, city, area, street, building, landmark, flat number); and

c.         Preferred payment method. If Users would like to pay by a credit or debit card, Users will be required to provide their preferred credit or debit card details.

 

4.5              A User can create more than one Account, provided that a different mobile number and email address are used for each Account.

 

4.6              Any information provided in relation to the Account registration process will be subject to Meelz’s Privacy Policy. The mobile numbers and email addresses provided will be used for the purpose of verification and may be used by Meelz for marketing and communication purposes. Meelz reserves the right to request additional information from a User (such as a valid ID copy) in order to verify User’s identity and decline or refund any order Meelz believes to be fraudulent. The use of a VPN, Proxy, VoIP number or any other means of concealing the true location of the User will lead to delays, likely ID check and possible cancellation of the associated order(s). The mobile number that a User provided may be subject to geographic location checks in order to verify the authenticity of the order.

 

4.7              Each User is responsible for maintaining the security of their Account and for all activities that occur under the Account and any other actions taken in connection with the Account. You undertake to provide accurate and complete information and keep your Account information and your Account updated. You may not share your password with unaffiliated third parties. You agree to notify Meelz immediately of any unauthorized use of Account, or any other breaches of security. You are fully responsible for all uses of your password, Account and username, or registration, whether by you or others. Meelz is authorized to act on instructions received through use of your Account or registration, and is not liable for any loss or damage arising from your failure to comply with this clause 4.

 

4.8              Your Account, including any information pertaining to it (e.g. contact information, billing information, Account history, etc.), is strictly personal to you. You may therefore not sell or charge others for the right to use your Account, or otherwise transfer your Account.

 

4.9              By creating an Account or using the Platform Services, you consent to us contacting you about your interest in our Platform Services by email, mobile, or through any other contact information you have chosen to provide. Users wishing not to receive offers from us may notify us at any time via one of the contact methods listed in the Contact Us section on the Platform.

 

4.10          We reserve the right to suspend or terminate your Account at any time, including if any User Content or information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Platform that violates this Agreement.

 

4.11          You may request to close your Account at any time by contacting us at info@meelz.me. Your request may take up to three (3) business days to process. If we close your account permanently, we will refund any remaining account credit that you have validly obtained from our customer service team by applying a credit to your registered credit or debit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided that you have supplied them to us). If you owe any payment to Meelz, Meelz will not close your Account until that payment has been made to Meelz. In such case, Meelz may restrict your ability to make additional transactions using your Account or reject any request to open subsequent Accounts for you. You agree that you will remain liable for all obligations related to your Account even after your Account is closed or restricted.

5.                  Orders

5.1              When you place an order for a Product through the Platform, such order is required to be accepted by us and our Partners before it is confirmed. We will send you a Confirmation Order notification if your order has been accepted. You understand and acknowledge that the agreement for the supply and provision of any Product you have ordered comes into existence when we send you the Confirmation Order.

 

5.2              You are responsible for paying for all Products purchased using your Account, and for related delivery charges, and for complying with these Terms and Conditions, even if you have purchased the Product for someone else.

6.                  Products

6.1              As part of the Platform Services, you will be able to place orders for the following Products from Chefs and Vendors through the Platform:

 

a.        menu items;

b.        meal kits;

c.         e-store items;

d.        masterclasses; and

e.        chef’s tables.

 

Menu Items and Meal Kits

 

6.2              Customers can order menu items and meal kits from Chefs through the Platform. All menu items and meal kits are subject to availability.  

 

6.3              Chefs may apply a minimum order value policy which will be displayed on our Platform, where applicable.

 

6.4              Customers understand and acknowledge that Chefs and its Partners may use allergens in the creation and preparation of certain menu items and meal kits. We will try our best to display all ingredients and allergens (if any) contained in a menu item and/or meal kit on the Platform as communicated to us by Chefs. However it is your responsibility to carefully review all ingredients and allergens (if any) displayed on the Platform prior to ordering if you have an allergy. In addition, you are solely responsible for the storage of any menu item once it has been delivered to you.

 

6.5              Additionally, each meal kit will have a corresponding recipe card which can be found in the meal kit box and that includes all ingredients, allergens (if any) and cooking instructions. It is your responsibility to carefully review the recipe cards prior to consuming any meal kit if you have an allergy. If your meal box does not contain the corresponding recipe card, please contact us at mealkits@meelz.me.You are solely responsible for any preparatory steps, storage of the contents of any meal kits, safe washing, and the cooking of all the ingredients of the respective meal kits once it has been delivered to you.

 

6.6              Meelz cannot guarantee that any of the menu items and meal kits (or any other Product) prepared by our Chefs and its Partners are free of allergens. Please refer to clauses 17.3 ad 17.4 to review our allergen policy.  If you have any questions or concerns about any products or materials in menu items or meal kits, please contact us at mealkits@meelz.me.

 

6.7              Once you have placed an order, your Products will be delivered to you by a Delivery Agent that we partner with. In order to ensure that Products reach your door at their best (if applicable), there may be a prescribed delivery area for menu items and meal kits. This delivery area will be displayed on the Platform and may change at any time due to factors such as weather or demand on our Platform Services. Our Chefs each decide their own operating hours and delivery area. That means that the availability of our Platform Service, and the range of Chefs from which you can order, depends on the Chefs in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Chef, or the Platform Services are otherwise unavailable for any reason, we will notify you that ordering will not be possible.

 

E-store Items

 

6.8              E-store items include both food related items and kitchenware that are curated and approved by Chefs. Customers can order e-store items from Vendors through the Platform.

 

6.9              Customers may be required to accept the Vendor’s Terms and Conditions (which is a contractual relationship directly between the Customer and the Vendor) in order to benefit from the Vendor Services. Customers acknowledge and agree that Meelz is not a party to any Vendor’s Terms and Conditions, and shall not be responsible for performing the obligations of the Vendor under any such Vendor’s Terms and Conditions. For avoidance of doubt, in the event of a conflict between this Agreement and the Vendor’s Terms and Conditions, this Agreement will prevail. 

 

6.10          We will display all ingredients and allergens (if any) contained in each food related e-store item on the Platform as communicated to us by the Vendors. Additionally, the packaging of each food related e-store item will contain an ingredients and allergen list. It is the sole responsibility of the Customer to carefully review all ingredients and allergens (if any) displayed on the Platform and the packaging prior to ordering a food related e-store item if the Customer has an allergy.

 

6.11          Clause 6.7 applies to the provision and delivery of any e-store item.

 

Masterclasses

 

6.12          Masterclasses can be performed and provided by Chefs digitally and physically. The duration, capacity, minimum participation requirement and menu options of each masterclass will be displayed on the Platform.

 

6.13          We will display all ingredients and allergens (if any) contained in each masterclass menu on the Platform as communicated to us by Chefs. It is the sole responsibility of the Customer to carefully review all ingredients and allergens (if any) displayed on the Platform prior to joining masterclass if the Customer has an allergy. We will also publish all required equipment for the relevant masterclass on the Platform.

 

6.14          Chef Services in relation to masterclasses are solely for your personal and non-commercial use. Masterclass sessions cannot be copied, distributed, published, sold, or made available to third parties for any purposes without prior written consent of Meelz.

 

·     Physical Masterclass

 

6.15          In order to join a physical masterclass, you are required to initiate a booking through the Platform. Physical masterclasses may be performed at Chef’s home or Chef’s restaurants as agreed by the Chef and the Customer through the Platform, unless otherwise agreed. For avoidance of doubt, Chefs will be responsible for providing you with all the equipment and food ingredients necessary for the performance of the physical masterclass.

 

·     Digital Masterclass

 

6.16          Digital masterclasses will be live-streamed and held through Zoom, unless otherwise agreed. If you purchase a digital masterclass through the Platform, the Platform will send you a notification informing you of the minimum number of participants required at that moment for the performance of the masterclass. Once the minimum number of Customers has been secured, the Platform will send you a booking confirmation notification as well as a Zoom link to attend the masterclass session ahead of the session.

 

6.17          For avoidance of doubt, you will be responsible for all the equipment and food ingredients necessary for the performance of the digital masterclass.

 

6.18          Notwithstanding clause 6.17,  if you purchase a meal kit connected to a masterclass through the Platform, the meal kit that contains all the food ingredients necessary for the performance of that masterclass will be provided to you by the relevant Partners.

 

6.19          If you purchase a digital masterclass through the Platform, you will have a one-time use, non-exclusive, non-transferable right to access the digital masterclass content and view your course through the Platform Services. Except for the foregoing limited right, no license, title or interest shall be transferred to you.

 

6.20          You understand and agree that Chefs have the right to refuse service to a Customer, leave a masterclass or request a Customer to leave a masterclass immediately, in the event that the Customer (i) is being disrespectful to the Chef or others, (ii) endangers the health or safety of himself/herself or others, or (iii) fails to comply with the reasonable instructions of the Chef. In such cases, Meelz also reserves the right to suspend or terminate such Customer’s Account and refuse his/her access to the Platform Services.

Chef’s Tables

6.21          Customers can book for chef’s table through the Platform, which is an experience whereby Chefs exclusively provide their cooking services to the Customers who paid for the chef’s table. Chef’s table event may be hosted at Chef’s home, Chef’s restaurant, Customer’s home or a third-party venue as may be agreed between the Customer and Chef through the Platform. The duration, capacity and menu options of each chef’s table event will be displayed on the Platform.

 

6.22          We will display all ingredients and allergens (if any) contained in each chef’s table menu on the Platform as communicated to us by Chefs. It is the sole responsibility of the Customer to carefully review all ingredients and allergens (if any) displayed on the Platform prior to attending chef’s table if the Customer has an allergy.

 

6.23          Chef’s table events cannot be copied, distributed, published, sold, or made available to third parties for any purposes without prior written consent of Meelz.

 

6.24          If you book for a chef’s table which will be hosted by yourself at your home or a third party venue that you arranged for, all of the food ingredients that are required for the performance of the chef’s table event will be provided by the Chef, however you will be responsible for providing the Chef with all the equipment as necessary for the performance of the Chef Services. Whilst the Chef may inspect the premises and the equipment to ensure that they are suitable for the performance of the Chef Services, the Chef or Meelz is not liable to monitor or ensure the quality, safety, workability, condition or appropriateness of the said premises or equipment.

 

6.25          You understand and agree that Chefs have the right to refuse service to a Customer, leave a chef’s table event or request a Customer to leave a chef’s table event immediately, in the event that the Customer (i) is being disrespectful to the Chef or others, (ii) endangers the health or safety of himself/herself or others, or (iii) fails to comply with the reasonable instructions of the Chef. In such cases, Meelz also reserves the right to suspend or terminate such Customer’s Account and refuse his/her access to the Platform Services.

7.                  Delivery

7.1              When you place an order for a Product that will be delivered to your address, we will inform you of the time when the Product is expected to be delivered before you place the order. You must therefore be available to accept delivery during the estimated delivery timeline.

 

7.2              Unfortunately, despite our, and our Delivery Agent’s best efforts, things may not always go to plan and factors (such as traffic and weather conditions) may prevent us from delivering your Product on time. If your order is late, and we have not notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. such as you gave us the wrong or incomplete address or you did not come to collect the Product from the Delivery Agent).

 

7.3              We will attempt to deliver your Product to the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to the updated address if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Product to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started, you will be charged the full price for the Product, and if the driver has been dispatched, you will also be charged for delivery.

 

7.4              You will also be charged for the Product and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):  

 

a.        you provide a wrong address or an incomplete address;

b.        you do not come to the door to collect the Product from the Delivery Agent;

c.         you do not pick up the phone when the driver contacted you using the contact information you have provided us;

d.        you pick up the phone but then fail to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the Product; and/or

e.        any other reason as Meelz may reasonably decide on a case by case basis.

8.                  Purchase Price

8.1              Meelz does not charge Customers for the Platform Services, and the Purchase Price paid by a Customer shall be owed and transferred in full to the relevant Partners.

 

8.2              Notwithstanding clause 8.1 above, for any purchase of Products, Customers unconditionally and irrevocably undertake to pay the Purchase Price of any relevant Product in full to Meelz in accordance with these Terms and Conditions.

 

8.3              Purchase Price will be set out on the Confirmation Order and the checkout page on our Platform, including the price of Product, delivery fee and VAT. Customers shall bear all applicable VAT and credit card or debit card fee associated with any payment made to Meelz.

 

8.4              Meelz may sometimes operate dynamic pricing, which means that Purchase Price may change while you are browsing on the Platform. Purchase Price can also change at any time at the discretion of the Partners. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hours, the Products will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the correct price or cancelling the order without charge and with a full refund of any money you paid to Meelz.

 

8.5              Payments may be made by cash, credit or debit card, Wallet, or other payment method as may be made available by Meelz from time to time.

 

8.6              If you wish to pay by credit or debit card, your preferred credit or debit card will be authorised and the corresponding Purchase Price will be debited once your order has been confirmed. By selecting payment by credit or debit card, each Customer hereby expressly consents to, authorizes and instructs Meelz to charge the credit or debit card provided by the Customer.

 

8.7              Where cash on delivery (COD) is applicable, this will be made clear on our Platform before you place your order. Only cash payments will be accepted when an order is to be delivered under the COD facility. We will not be authorised to accept cheques, credits, vouchers, card payments or any other form of payment (including credit or debit cards) once an order is requested through the COD payment on our Platform. Drivers will only carry a small amount of change, so for all COD payments you are requested to prepare exact payment or as close to it as possible for your order.

 

8.8              Payment may also be made by using our Wallet facility. Use of the Wallet is subject to clause 9.

 

8.9              We are authorized by our Partners to accept payment on their behalf and payment of the Purchase Price of any Product to us will fulfil your obligation to pay the Purchase Price to the Partner. By purchasing any Product through the Platform, you confirm and warrant that you are authorized to use the payment method that you utilized for purchasing the Product.

 

8.10          You agree and acknowledge that Purchase Price (or part thereof) may be refundable subject to clause 10.

 

8.11          After a Customer successfully makes a payment to Meelz, the Customer shall receive a payment confirmation from Meelz, and upon request, the Customer shall also receive the relevant Partners’ invoice corresponding to the Purchase Price (or part thereof) that has been paid by the Customer.

9.                  Wallet

9.1              Each Customer shall be entitled to have access to a Wallet in connection with the Customer’s Account.

 

9.2              Any amount appearing or accumulated in the Wallet may be used by the Customer to obtain a discount when purchasing a Product offered through the Platform.

 

9.3              Amounts in the Wallet will be in AED, and cannot be exchanged for cash or any other alternatives. Use of any such amounts in the Wallet may be subject to minimum order values.

 

9.4              For the avoidance of any doubt, Customers cannot deposit or credit funds in the Wallet. The Wallet is only intended to provide an indication of any referral and/or refund amount that may be payable to the Customer by Meelz at its sole discretion from time to time and in accordance with the terms of this Agreement.

10.              Cancellations, Refunds and Other Adjustments Subsequent to Purchase

10.1          Customers agree that any order that they place through the Platform is subject to Meelz’s approval. Meelz may, in its sole discretion, not provide the Platform Services to a Customer, or cancel an order before Products are delivered or supplied for any reason including but not limited to your history of transactions with the Platform or to prevent against fraud, legal, regulatory or avoid any non-payment risk.

 

10.2          You have a right to receive Products which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Products you have been delivered do not comply with the agreed specifications, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Product. You may be provided with a refund or account credit in respect of the affected part of the Product, subject to these Terms and Conditions and unless we have reasonable cause to believe that the problem was caused after delivery.

 

10.3          Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, your account history, what happened on delivery and information from the Partner.

 

10.4          Delivery charges are not refundable (subject to clause 8.4).

 

10.5          Subject to these Terms and Conditions, COD payments may only be refunded to the Customer’s Wallet, and credit or debit card payments may be refunded to the Customer’s Wallet or the credit or debit card that the Customer used when placing the order at the discretion of Meelz.

 

10.6          Meelz may notify you that an order has been cancelled by Meelz or Partners at any time. You will not be charged for any orders cancelled by us or our Partners, and we will reimburse you for any payment you made.

 

10.7          All cancellations must be made via written notice to Meelz at cancellations@meelz.me.

 

10.8          In respect of menu items:

 

a.        you may cancel a menu item order without charge at any time before the Chef and/or his Partners have started preparing the food (a “Processed Order”). If the Chef and/or his Partners confirm that the order is not a Processed Order, we will refund your payment.

 

b.        if the delivery of your menu item has not been delivered to you within 120 minutes from receipt of the Confirmation Order, and you have contacted us through the support channels on the Platform to cancel your order, we will cancel the order and provide you with a full refund of any amount you paid for that order (subject to clause 7.4).

 

10.9          In respect of meal kits:

 

a.        you may only cancel a meal kit order without charge 24 hours (or more) before the agreed delivery time and date, and before the Chef and/or his Partners have started preparing the food; after which your order will be considered a Processed Order.

 

10.10      In respect of e-store items:

 

a.        you may only cancel a food related e-store item without charge 24 hours (or more) before the agreed delivery time and date, and before the Chef and/or his Partners have started preparing the food; after which your order will be considered a Processed Order.

 

b.        you may only cancel a kitchenware order without charge within 48 hours (or less) of delivery of the Product, provided that the Product has not been opened or used; after which your order will be considered a Processed Order.

 

c.         you agree that you will remain liable for the full payment of the Purchase Price for any Vendor’s Product, until the Vendor has confirmed the return of the Vendor’s Product and has issued a refund for the Vendor’s Product. You will also ensure that the Vendor’s Product is returned according to the Vendor’s return policy or other instructions. For avoidance of doubt, Meelz shall not be liable to make any refund to the Customer if such refund has not been processed and approved by the Vendor where applicable.

 

d.        If the refund policies of a Vendor permit refunds to be made later than 48 hours after delivery of the Product, Meelz shall have no liability to the Customer in respect of refunds made later than 48 hours after delivery of the Product. The Customer agrees that the Customer shall deal directly with the Vendor with respect to such returns and the associated refund. Any assistance that Meelz may provide to the Customer for any refunds for such Vendor Products shall be at the discretion of Meelz.

 

10.11      If you wish to cancel a Product order before it becomes a Processed Order, please contact us immediately at cancellations@meelz.me. You agree and accept that if you cancel any Product order after it becomes a Processed Order, you will be charged the full Purchase Price for the Product, and if the driver has been despatched you will also be charged for delivery.

 

10.12      For avoidance of doubt, any order requested on a COD basis may not be cancelled after it becomes a Processed Order and will be charged and delivered to you, and you undertake to pay the full amount and delivery charges.

 

10.13      In respect of masterclasses (whether digital or physical):

 

a.        if you cancel a masterclass booking 48 hours (or more) before the start time of the masterclass, you will be provided with a full refund of your payment.

 

b.        if you cancel a masterclass booking less than 48 hours but more than 24 hours before the start time of the masterclass, you will be charged an amount equal to 40% of the Purchase Price and the remaining amount (subject to any associated costs, including, but not limited to any bank transfer fees or credit card fees) will be refunded to you.

 

c.         if you cancel a masterclass booking less 24 hours before the start time of the masterclass, you will be charged an amount equal to 60% of the Purchase Price and the remaining amount (subject to any associated costs, including, but not limited to any bank transfer fees or credit card fees) will be refunded to you.

 

d.        if you fail to cancel your booking or fail to notify us of your inability to attend a masterclass (i.e., for a no show), you will not be entitled to any refund and shall be liable to pay the Purchase Price in full.

 

10.14      In respect of chef’s table:

 

a.        if you cancel a chef’s table booking 72 hours (or more) before the start time of the chef’s table, you will be provided with a full refund of your payment.

 

b.        if you cancel a chef’s table booking less than 72 hours but more than 48 hours before the start time of the chef’s table, you will be charged an amount equal to 30% of the Purchase Price and the remaining amount (subject to any associated costs, including, but not limited to any bank transfer fees or credit card fees) will be refunded to you.

 

c.         if you cancel a chef’s table booking less 48 hours before the start time of the chef’s table, you will be charged an amount equal to 50% of the Purchase Price and the remaining amount (subject to any associated costs, including, but not limited to any bank transfer fees or credit card fees) will be refunded to you.

 

d.        if you fail to cancel your booking or fail to notify us of your inability to attend a chef’s table (i.e., for a no show), you will not be entitled to any refund and shall be liable to pay the Purchase Price in full.

 

10.15      In the event that a Chef is required to cancel a confirmed masterclass or chef’s table booking for a valid reason (such as illness of the Chef), we will notify you as early as possible prior to the respective event date and use our best endeavours to provide you with an alternative Chef. If the alternate Chef is not acceptable to you or if we unable to provide an alternate Chef, you will be provided with a full refund of any money you paid.

11.              Customer Conduct Rules and Restrictions

11.1          In connection with your use of our Platform, your Account, the Platform Services, or in the course of your interactions with us, the Partners, other Users, or third parties, you must not (i) breach this Agreement or any other agreement between you and us; (ii) violate any applicable law or regulation; (iii) provide false, inaccurate or misleading information; (iv) refuse to cooperate with us to correct an error related to your order; (v) refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us; or (vi) use the Platform Services in a manner that results in or may result in complaints or disputes.

 

11.2          Customers shall not contact or engage Chefs, Vendors or other Partners directly, or indirectly, such as via a third-party platform for Chef Services.

 

11.3          Meelz has a zero-tolerance policy on disrespect of any kind. Therefore, Customers undertake to treat all Partners respectfully and use their best endeavours to ensure that each event / transaction is conducted in a professional manner.

 

11.4          Customers agree that they will not, under any circumstances, transmit any Content that (i) is unlawful or promotes unlawful activity; (ii) defames, harasses, abuses, threatens, or incites violence towards any individual or group; (iii) is political, anti-national, anti-governmental, pornographic, discriminatory, or otherwise victimizes or intimidates an individual or group on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; (iv) is spam, constitutes unauthorized or unsolicited advertising, any other form of unauthorized solicitation; (v) contains or installs any viruses, worms, malware, Trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of the Platform or any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of Meelz and/or any third party; (vi) infringes on any proprietary right of Meelz and/or any third party, including patent, trademark, trade secret, copyright, right of publicity, or other rights; (vii) impersonates any person or entity, including any Partners, or Meelz’s employees or representatives; or (viii) violates the privacy of Meelz and/or any third party.

 

11.5          By accessing and/or using the Platform and/or the Platform Services, Customers represent and warrant that: (i) they have the authority to validly enter into and/or be bound by this Agreement; (ii) their use of the Platform Services will be solely for lawful purposes that are permitted by this Agreement; (iii) their use of the Platform Services will comply with all applicable laws, rules, and regulations, and with all of Meelz policies; as amended from time to time.

 

11.6          Meelz has the right to, in its sole discretion, determine whether or not any Customer conduct is appropriate and complies with these Terms and Conditions. You agree that Meelz has the right to terminate or deny access to any Platform Service for any reason, with or without prior notice.

12.              Content

12.1          We are not responsible for any display or misuse of your User Content. You are solely responsible for the content of, and any harm resulting from, any User Content that you submit, post, upload, link to or otherwise make available on the Platform while using the Platform Service. You acknowledge that any liability, loss or damage that occurs as a result of any such User Content is solely your responsibility. You further undertake and agree to indemnify and hold us (and any third party) harmless from any liability, loss or damage that may occur as a result of any such User Content.

 

12.2          From time to time, Users may rate Chef and Vendors and their experience with Meelz; these ratings do not constitute a guarantee, warranty, or prediction regarding the outcome of any future Chef Service, Partner Service and/or Platform Service. Meelz shall be under no obligation to display such ratings and may remove such ratings at any time at its sole discretion. Meelz will have no responsibility or liability of any kind for any rating you encounter on or through the Platform, and any use of or reliance on such ratings is solely at your own risk.

 

12.3          All Content posted on the Platform, such as blog posts or ratings, is provided for informational purposes only, with no assurance that such Content is true, correct, or accurate.

 

12.4          Users represent and warrant that they have the right to post all User Content they submit. Specifically, Users warrant that they have fully complied with any third-party licenses relating to User Content (if applicable), and have taken all steps necessary to pass through to end users any required terms.

 

12.5          Users agree and acknowledge that Meelz has the right to, in its sole discretion, view and monitor any User Content, and to determine whether or not any User Content is appropriate and complies with these Terms and Conditions, or refuse or remove any User Content that, in Meelz’s reasonable opinion, violates any Meelz policy or is in any way harmful, inappropriate, or objectionable. You further agree that Meelz has the right to make formatting, edits and other changes to the User Content or the manner any User Content is displayed on the Platform.

 

12.6          Except for Content that originates from Meelz, Meelz does not claim ownership of any Content that you post, upload or link to the Platform. You retain all ownership of, control of, and responsibility for the User Content you post. By posting any Content including without limitation photos, videos, recordings, company logos, ratings and reviews (if made applicable by Meelz) via the Platform, you however expressly grant Meelz and Meelz’s successors a worldwide, sub-licensable, fully-paid and royalty-free, and non-exclusive license to use, publish, reproduce, display, modify, adapt, and distribute such Content in connection with Meelz’s business and marketing purposes.

13.              Third-Party Content

13.1          As part of the Platform Services, Meelz may provide you with convenient links to third party platform(s) as well as other forms of Third-Party Content. These links are provided as a courtesy to you and Meelz has no control over third party platforms or content or the promotions, materials, information, goods or services available on them. Meelz is not responsible for any Third-Party Content accessed through our Platform. If you decide to leave the Platform and access Third Party Content, you do so at your own risk and you should be aware that our Terms and Conditions and other policies no longer govern.  

 

13.2          For avoidance of doubt, this Agreement does not authorize you to distribute, publicly display, publicly perform, make available, alter, or otherwise use any Third-Party Content.

14.              Intellectual Property

14.1          Meelz retains ownership of all intellectual property rights belonging to Meelz, including applicable copyrights, patents, trademarks and other proprietary rights in connection with Meelz’s Content. Other trademarks, service marks, graphics and logos used on the Platform may appear on the Platform as Third-Party Content. Meelz does not claim ownership of any intellectual property rights over any Third-Party Content made accessible through the Platform (including, but not limited to, any trademark or logo belonging to Chefs or Vendors). This Agreement does not transfer from us to you any of Meelz’s intellectual property rights or any other intellectual property rights over Third-Party Content, and all right, title, and interest in and to such intellectual property will remain (as between the parties) solely with the respective owners of such intellectual property rights. Meelz reserves all rights that are not expressly granted to you under this Agreement.

 

14.2          Specifically, Meelz, www.meelz.me, and Meelz’s logo as displayed on the Platform are registered trademarks of Meelz; and may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from Meelz.

 

14.3          If you believe that any material located on or linked to the Platform violates your copyright or other intellectual property rights, please notify us at legal@meelz.me. Meelz will terminate a User’s access to (and use of) the Platform if, under appropriate circumstances, a User is determined to be a repeat infringer of the copyrights or other intellectual property rights of Meelz or others without necessary rights and permissions.

15.              Email Communications

15.1          We use email and electronic means to stay in touch with our Users. You agree and understand that Meelz may send you emails about future Chef Services, Partner Services, Platform Services and/or updates thereof.

 

15.2          For contractual purposes, Users (i) consent to receive communications from Meelz in an electronic form via the email address they have submitted or via the Platform; and (ii) agree that all Terms and Conditions, agreements, notices, disclosures, and other communications that Meelz provides to them electronically satisfy any legal requirement that such communications would satisfy if it were in a physical writing or traditional mailing; and (iii) without prejudice to clauses no 15.2(i) and no 15.2(ii), the Users undertake to comply with clause no 19.5 for any notification purposes.

16.              Termination

16.1          If you wish to terminate this Agreement, you may do so by following the relevant steps on the Platform. If you wish to delete your Account data, please contact Meelz at users@meelz.me. Meelz will retain and use your information as necessary to comply with Meelz’s legal obligations, resolve disputes, and enforce Meelz’s agreements, and Meelz will delete your full profile to the extent possible (if applicable).

 

16.2          Termination of this Agreement will not affect any rights, remedies, obligations or liabilities of the parties hereto that have accrued up to the date of termination. Termination of this Agreement shall not release the Customer from any obligation to pay Meelz any amount that has accrued or becomes payable at or prior to the date of termination.

 

16.3          All provisions of this Agreement which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

17.              Disclaimer of Warranties

17.1          While Meelz tries its best to verify the information about Chefs, Vendors and other Partners, conducts a due diligence and uses commercially reasonable efforts to confirm any information provided by Chefs, Vendors and other Partners, Meelz does not make any warranty, guarantee, or representation as to any Chef, Vendor or Partner and/or their Partner Services. The information about Chefs, Vendors and other Partners and their Products will be available to you on the Platform and you agree to independently review, research and evaluate all Chefs, Vendors and other Partners and/or their Products.

 

17.2          You are solely responsible for all of your communications and interactions with Partners with whom you communicate or interact as a result of your use of the Platform Services. You understand that Meelz is not required to screen or inquire into the background of any Partner, nor does Meelz make any attempt to verify the statements of Partners. Meelz makes no representations or warranties as to the conduct of Partners. Meelz has no control over and does not guarantee the quality, availability and delivery of any Product. You agree to take reasonable precautions in all communications and interactions with Partners and with other persons with whom you communicate or interact as a result of your use of the Platform Services.

 

17.3          You are solely responsible for, and assume all risks related to, the proper and safe preparation (including storage, washing, and cooking), use, and consumption of the contents of the menu items, food preparations, meal kits or any other food you may consume as a result of purchasing a Product through the Platform.

 

17.4          You understand, acknowledge and agree that our Partners store, portion and package the Products, and while they take precautions to limit any cross-contamination, cross-contamination may occur between food products, and thus, the respective Product may contain some or all of the allergens. You are solely responsible for knowing about any food allergies you may have and verifying the Products and their contents before handling, preparing, using or consuming such Products. Meelz does not represent or warrant that the nutrition, ingredient, allergen, and other Product information on our Platform is accurate or complete since this information is provided by the Partners (or Product manufacturers or suppliers). We recommend that you do not rely on the information presented on our Platform solely and that you inquire about the Product label and contact us if you have a specific dietary or allergic concern or question about a Product.

 

17.5          We make no representation or warranty that the Platform Services and/or Partner Services will meet your requirements; that the Platform Service and/or Partner Services will be available at any particular time or location, that the Platform Service and/or Partner Service will function in an uninterrupted manner or be safe and secure; or that any defects or errors will be corrected. You assume full responsibility and risk of loss resulting from your use of information, Content or other material obtained from the Platform Service and/or Partner Service. All express and implied warranties in relation to the Platform, Platform Services, Products and Partner Services are disclaimed, which include, but is not limited to, the warranty for fitness for a particular purpose or warranties for the non-infringement of intellectual property.

18.              Release and Indemnification

18.1          Customers agree that in no event will Meelz be liable, responsible or otherwise, to you or to third parties for any damages or losses that may arise from (i) the failure, interruption or disruption of any service to maintain a Customer’s access to the Platform or the Platform Services, regardless of whether the service is provided by Meelz, a Partner or a third party; (ii) the quality, accuracy, delivery, timeliness, reliability, safety, performance of a Partner, Partner Services, and/or Products; (iii) completeness or delays, breach, omissions, interruptions in the delivery of any Platform Services, Partner Services or Products; (iv) errors, mistakes, or inaccuracies of any Content, Meelz’s Content and/or information available on or through the Platform, (v) any unauthorized access to or use of Meelz’s servers and/or any and all personal information stored therein, and/or any interruption or cessation of transmission to or from Meelz’s servers, and/or any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Platform by any third party, (vi) any failure or delay in the execution of any transactions through the Platform, Platform Services or Partner Services, (vii) any dispute, conflict or disagreement between a Customer and a Partner or third parties in connection with any Platform Services, Partner Services, order cancellation, booking cancellation or any changes to a Confirmation Order or otherwise; (viii) any refund, return, replacement of Products; and (ix) loss of profits, loss of business reputation (whether incurred directly or indirectly), any injury or accident or physical or property damage, health issues, allergies, poisoning or otherwise that may occur to a Customer as a result of the Customer’s use of any Product, Partner Services and/or Platform Services.

 

18.2          Customers agree to indemnify and hold harmless Meelz from and against any and all claims, demands, actions, losses, damages, assessments, charges, third party liabilities, costs and expenses which may arise as a result of (i) the Customer’s use of the Platform and the Platform Service or violation of this Agreement; or (ii) any loss of profit, property or business reputation, or otherwise that may be caused as a result of the Customer’s use of any Platform Service or Partner Services; or (iii) errors, mistakes, or inaccuracies of User Content, and/or information available on or through the Platform; or (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted by a Customer to or through the Platform; (v) any injury or accident or physical or property damage, health issues, allergies, poisoning or otherwise that may occur to a Partner or a third party and that have been caused by the Customer as a result of the Customer’s use of any Partner Services and/or Platform Services; (vi) any failure or delay in the payment of Purchase Prices; (vii) any third party claim brought against Meelz due to the act and/or omission of the Customer or (viii) any dispute, conflict or disagreement between a Customer and a Partner or a third party in connection with any Platform Services or Partner Services.

 

18.3          You hereby release Meelz from any and all claims, demands and damages (actual and consequential) or losses of every kind and nature, arising out of a dispute with a Partner.

 

18.4          Customers agree that Meelz shall have the right to make any claims, demands or legal or court actions on behalf of any Partner regarding any losses, damages, fines, charges, liabilities, costs and expenses which have been suffered or incurred by the Partner, directly or indirectly, and that have been caused by the Customer as a result of the Customer’s use of any Platform Service and/or Partner Services.  

19.              Miscellaneous

19.1          Governing Law: This Agreement between you and Meelz and any access to or use of the Platform and/or the Platform Services are governed by the laws of the Dubai International Financial Centre (the “DIFC”). Any dispute which may arise between a User and Meelz pertaining to the implementation or interpretation of this Agreement shall be amicably settled, failing which the courts in the DIFC shall have the exclusive authority to settle the same.

 

19.2          Severability: If any part of this Agreement is held invalid or unenforceable, that part of the Agreement will be construed to reflect the parties’ original intent. The remaining portions will remain in full force and effect. Any failure on the part of Meelz to enforce any provision of this Agreement will not be considered a waiver of Meelz’s right to enforce such provision. Meelz’s rights under this Agreement will survive any termination of this Agreement.

 

19.3          Assignability: Meelz may assign or delegate its rights or obligations under these Terms and Conditions and/or Meelz’s Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any of your rights or obligations under the Terms and Conditions or Privacy Policy without Meelz’s prior written consent, and any unauthorized assignment and delegation by you shall be considered as null and void.

 

19.4          Notices to Users: Reports, statements, notices and any other communications may be transmitted by Meelz to Users via the email address specified by them in their Account. All communications and notices shall be deemed to be duly served to a User when electrotonically sent by Meelz to User to the email address specified in the User’s Account.

 

19.5          Notices to Meelz: Reports, statements, notices and any other communications may be transmitted by a User to Meelz at legal@meelz.me. All communications and notices shall be deemed to be received or served (as applicable) to Meelz when electrotonically received by Meelz at legal@meelz.me.

 

19.6          Wherever used herein and required by the context, the singular number shall include the plural, the plural shall include the singular number, and the use of either gender shall include both genders and the words “hereof” and “herein” and “hereafter” shall refer to the entire Agreement and not to any provision or section.

You acknowledge that you have read, understood, and accepted to be bound by these Terms and Conditions.

Effective as of July 1st 2021